FAQ -  HOTEL Hasslhof

Of course, you can do this directly on our website by entering your details here. Once your information has been submitted, our staff will send you a quote as quickly as possible.

Yes, this is possible. You can do it either as soon as you receive your booking confirmation or through the pre-arrival email that you will receive one week before your arrival.

We recommend booking directly with us, as our website offers the best and most cost-effective rates. Additionally, you will find special offers that are only available when you book directly.

This is not strictly necessary. To officially confirm your booking, we ask for a deposit of about 20% of the total amount. This can be paid either via bank transfer or by providing your credit card information.

Prices vary depending on the season and the category of the room you choose. For more information, please visit the "Prices" section on our website.

Our hotel offers 21 cozy rooms, including 19 Atelier Suites and 2 Family Suites with a separate children's room featuring bunk beds.
Additionally, in the annex (a converted part of our Guesthouse), there is the “Lagrein” Suite and the “Vernatsch” double room.

The main building of the Guesthouse, on the other hand, is a historic structure, so each room is unique and has its own charm. In short, we offer 9 double rooms with a lake view, 2 double rooms with a mountain view, and 1 double room without a balcony but with a lake view.

Hasslhof Cancellation Policy:
There is no statutory right of withdrawal under the Consumer Protection Code; however, we offer the following cancellation conditions: Cancellations are only valid in writing. No cancellation fees apply up to 1 month before arrival. Up to 21 days before arrival, the deposit will be retained. From 21 days before arrival, or in cases of early departure or late arrival, 100% of the booked arrangement will be charged. For cancellations, we reserve the right to charge an administrative fee of €50 for the associated paperwork.

We recommend that everyone take out travel cancellation insurance.

We always recommend taking out travel cancellation insurance. This way, you are protected against any eventuality.

Once you receive your booking confirmation, you will find the option to take out travel cancellation insurance with Europäische Reiseversicherung. Alternatively, you can also contact your private insurance provider.

Our hotel always sends an email confirming the room reservation.

To modify a booking, we recommend contacting the hotel directly. Our staff will be happy to assist you, whenever possible.

You can contact us by E-Mail at info@hasslhof.com or by phone at +39 0471 96 00 59.

We accept cash (up to €4,999.99), debit cards, or credit cards (VISA, Mastercard). We do not accept American Express.

Smoking is prohibited throughout the entire hotel, including in the rooms. This also applies to the new models of e-cigarettes. Smoking is only allowed outdoors. We kindly ask you not to smoke in the courtyard/terrace during meal times.

Yes, discounts are offered from the third person onward, depending on age. For more information, please visit the "Prices & Booking Conditions" section on our website. Please note that discounts are only granted when children share a room with two full-paying adults.

Your pets are welcome to stay with us.
As a small contribution for the additional cleaning, we charge € 20 per day at the hotel and € 10 per day at the guesthouse.

Please bring a pet bed or blanket, as well as any other necessities from home.
For hygiene reasons, pets are not allowed in the dining room, sauna, or relaxation area.
Please also note that pets must wear a muzzle on public transportation.

Your dog is welcome to stay with us.
As a small contribution for the additional cleaning, we charge € 20 per day at the hotel and € 10 per day at the guesthouse.

Please bring a dog bed or blanket, as well as any other necessities from home.
For hygiene reasons, dogs are not allowed in the dining room, sauna, or relaxation area.
Please also note that dogs must wear a muzzle on public transportation.

Click here to view our policies for our four-legged friends.

It is not possible to book a specific room number or floor.
However, we are happy to receive your requests and will always do our best to accommodate them whenever possible.

Our hotel is located about 300 meters from the famous Lake Caldaro. The village is approximately 5 km away, Bolzano (the capital) is 20 km away, and Merano is about 35 km away. The hotel is less than 10 minutes from the bus stop, and all destinations are easily accessible without a car.

From the 7th night onward, you will receive a small discount on the room rate per person, per night. For group bookings, please contact us directly.

Caldaro-Kaltern offers numerous attractions for hikers, cyclists, wellness enthusiasts, and history lovers. We recommend visiting our Tips page or the official Caldaro-Kaltern website to discover the many attractions in this South Tyrolean region.

Various restaurants can be found within walking distance or directly in Kaltern. More information is available at the hotel.

Yes, our guests can leave their luggage at the reception.

All our hotel rooms offer a side view of Lake Caldaro, except for two rooms that overlook our courtyard/garden. In the guesthouse, we also offer rooms with a direct view of Lake Caldaro or with a mountain view.

We are happy to offer room service for an additional charge starting from €10.

For more information regarding these inquiries, please contact the hotel directly.

You can find our privacy policy directly on our website.

We are happy to assist you in booking restaurants or other services directly at the hotel.

We take great pride in the cleanliness of our hotel. Our rooms are cleaned daily, and the bed linens are changed in an environmentally friendly manner. Towels are changed upon request, simply place them on the floor. Each room is disinfected upon arrival with a special cleaning solution to remove bacteria. If you do not wish to be disturbed or want your room not to be cleaned, simply place the door sign outside or speak directly with our housekeeping staff.

We do not offer conference or meeting rooms.

We do not have connecting rooms.
If you would like two rooms next to each other, please indicate this when making your request or booking. 

Yes, for more information, please visit our website under the "Prices & Offers" section.

We do not offer a currency exchange service.

Our reception team is happy to assist you with planning and booking excursions and similar services.

At our hotel, we offer various weekly activities such as vineyard tours with wine tasting, aperitif evenings, group hikes, and more. You can find more information about these activities here.

We are a family-friendly hotel, offering family suites with a separate children's room featuring bunk beds. The “Lagrein” suite and the studio suites are also suitable for families. We provide cots, high chairs, a children’s pool (3 x 3 m, 30 cm deep), and a small playroom. More information is available here.

To confirm the booking, we always require a 20% deposit, which can be paid by credit card or bank transfer.

Forgetting can happen to anyone, so don’t worry. If we notice that the transfer or credit card information has not yet been sent, we will kindly contact you by email or phone.

Changing a booking depends on several factors, such as the period, days, and type of change requested (e.g., changing the date or extending the stay). In these cases, we always recommend sending us an email or contacting our staff directly, who will be happy to assist you.

Our rooms are available from 3:00 PM at the earliest. If you plan to arrive after 8:00 PM, please inform us in advance or give us a quick call. On the day of departure, rooms can be used until 11:00 AM. We kindly ask you to vacate them on time so we can prepare them for the next guests. You are welcome to use our pool and sunbathing area on the day of departure, and luggage can be stored at the reception.

Our rooms are available from 3:00 PM at the earliest.

You are welcome to arrive in time for breakfast and join at an additional charge. You can store your luggage at the reception and start enjoying your day, or use our pool area until your room is ready.

On the day of departure, rooms can be used until 11:00 AM. We kindly ask you to vacate them on time so we can prepare them for the next guests. You are welcome to use our pool and sunbathing area on the day of departure, and luggage can be stored at the reception.

You are welcome to use our pool and spa area on both the day of arrival and the day of departure.

You are welcome to store your luggage at the reception.

In both cases, we always recommend contacting the reception directly. In case of delay, e.g., due to traffic, please kindly inform us so we can organize dinner accordingly. In case of early departure, unfortunately, the stay cannot be refunded. For this reason, we always recommend taking out travel insurance.

We want your stay to start in the best way possible. With pre-check-in, your holiday can begin stress-free. Pre-check-in is available at the time of booking or in the welcome email you receive one week before arrival. Simply click the link and enter the required information for all guests. We recommend having your ID card or passport ready. Please note that the passport or ID must be briefly shown on site.

Please click here to find out what is included in our price.

For our hotel guests, a parking space in the garage is provided (included in the price).
For our Guesthouse guests, a parking space is available in our outdoor lot.

Wi-Fi is available in all public areas, such as the bar, reception/lobby, courtyard/terrace, and pool area, as well as in the hotel rooms, the “Lagrein” Suite, and the “Vernatsch” double room. Wi-Fi is not available in the rooms of the main Guesthouse building.

The Wi-Fi is available free of charge.

We offer half board (breakfast and dinner, except on Tuesday evenings) as well as overnight stays with breakfast only.

The nearest bus stop is about a 10-minute walk away, located at St. Josef Church by the lake.

The bus runs every half hour to Caldaro-Kaltern (toward Bolzano) or to Termeno (toward Egna).

You are welcome to add the following extra services for an additional charge; please inform us at least 48 hours in advance:

• Birthday cake
• Flower bouquets
• Picnic basket
• Bottle of sparkling wine, Prosecco, or wine

All areas of the hotel are wheelchair accessible.

High chairs are available free of charge in the restaurant. We also provide cots for € 10 per day.
If you prefer to bring your own travel cot, that is of course also possible.

There are two charging stations for electric cars available in our garage.

Please inform us of any allergies when making your inquiry or booking. This allows our kitchen to prepare in advance and adapt our dishes to your specific allergies.

We have 8 Scott mountain bikes and 2 e-mountain bikes, all available for rent at an additional charge.
Additionally, we cooperate with nearby e-bike rental services. You can conveniently rent your e-bike from home and have it delivered to our property. This allows you to start your bike tour directly from our hotel. Rental options and further information can be found here.

We are happy to offer pick-up service from Bolzano or Ora train stations for an additional charge.

You are welcome to leave your dirty laundry at the reception. It will be washed for an additional charge. Please note that washing takes a minimum of 48 hours.

We are happy to organize a transfer to and from the airport or train station. For more information about costs, please contact us by email or visit the website directly.

Public transport in South Tyrol is efficient and runs on renewable energy or low environmental impact. Our hotel provides all guests with the South Tyrol Guest Pass, allowing free use of public transport throughout the region, from Brenner to Trento. For more information on mobility, contact reception or check our information page.

E-bikes can be rented and conveniently booked online via our partner. Bikes can be delivered directly to our hotel so you can start your tour immediately. They are collected in the evening. Assistance service is included.

Our hotel provides access for people with reduced mobility and guests with disabilities or in wheelchairs. However, direct wheelchair access to the shower is not possible due to limited space and a small step. A special shower chair is available.

Yes, a safe is available in all rooms.

Towels are only changed if left on the floor. If hung or on the radiator, they are not replaced. Bed linen is changed if soiled or on request.

A minibar is available in all hotel rooms. In some guesthouse rooms, there is no minibar, but items can be cooled at reception.

You can always rely on reception for any requests.

Except for bar, minibar, and drinks during meals, everything else is included in the stay.

All information about our house can be found on our information page.

Wi-Fi is available in all public areas, the pool, bar, reception, and in certain hotel rooms. In the main guesthouse rooms, Wi-Fi is not available.

We aim to save as many resources as possible for the benefit of the planet. Further information is available online.

Caldaro/Kaltern has two pharmacies and several doctors, some available for home visits. The nearest hospital is in Bolzano, about 20 km away. In emergencies, an ambulance can be called immediately.

Our privacy policy is available on our website.

We provide two charging stations for electric cars.

The nearest bus stop is about 10 minutes on foot, approximately 500 m. Guests receive the South Tyrol Guest Card for free public transport.

Our rooms have natural air conditioning: a ceiling cooling system without a fan, which does not circulate warm air and is environmentally friendly

Breakfast is served from 7:30 AM to 10:00 AM.
For lunch, our kitchen is at your disposal from 12:30 PM to 1:30 PM with hot dishes (not included in the price). Dinner is served starting at 6:30 PM, and you may arrive until 8:00 PM.

Our set menu always includes vegetarian dishes. If you prefer vegan meals, please inform us when making your inquiry or booking so that we can adjust the menu accordingly.

You are welcome to book with overnight stay and breakfast only.
You can also decide day by day whether to take advantage of the dinner menu, which is available for an additional charge of € 35 per person per day.

Pets are welcome at our hotel; however, you must bring all necessary items for their care (bed, blanket, food bowl, pet food). Please register your dog when making your inquiry or booking.
For hygiene reasons, dogs are not allowed in the dining area. Thank you for your understanding.
You can find our dog house rules here.

No, dogs are not allowed in the dining area. However, your dog is welcome in the courtyard/terrace.

Breakfast includes a rich Italian and continental buffet. On request, eggs, bacon, omelets, and other freshly prepared items are available. There is also a children’s menu with portions suitable for their age.

We offer a special daily children’s menu. Children may also choose from the adult menu or individual dishes, with portions adjusted to their age.

Our kitchen is always available for guest requests regarding allergies or intolerances. Please inform us in advance so we can prepare the best possible menu.

No tie or long dress is required. Casual clothing is fine. Please avoid wearing swimsuits.

Dinner starts with a salad and appetizer buffet, followed by juice or soup, a first hot dish with two choices, a main course (meat, fish, or vegetarian), dessert, and a cheese buffet.

Breakfast and dinner can be served outdoors depending on weather and temperatures. In summer, meals are usually served outside; in cooler or rainy weather, the dining room is used.

Our heated infinity pool is open daily from 7:00 AM to 8:00 PM.
The sauna is available from 4:00 PM to 8:00 PM, and can be opened earlier in case of bad weather.

Children are welcome to use our pool area.
The sauna is accessible from 16 years of age (from 12 years when accompanied by parents).

The pool and sauna area is not open to external guests.

We do not have a fitness room. Our fitness room is the great outdoors 😉
For example, you can run the trail around Lake Caldaro (approx. 8 km).

We collaborate with an external massage therapist, Nicole. You can book massages directly with her. Nicole will come to our hotel and perform the massage in your room. She is available at +39 347 0321 203 (also via WhatsApp).

The pool is heated year-round to 28 °C, the whirlpool is set at 32 °C.

Unfortunately, we do not offer yoga classes.

The spring months and the golden autumn are ideal for hiking in South Tyrol. In spring, meadows and orchards bloom, while the mild climate and fresh air make every walk a true pleasure. Our spring hiking package at Hotel Hasslhof is perfect for exploring the region around Lake Caldaro.

The package is designed for both leisure walkers and active hikers who want to explore South Tyrol’s nature step by step. The routes are moderate and offer beautiful views without being overly demanding.

For the hikes, trekking poles and backpacks can be borrowed free of charge at the hotel. Comfortable hiking shoes and weather-appropriate clothing are recommended.

Yes, our hotel offers a welcoming atmosphere for couples, families, and solo travelers. In particular, our family aperitif with the Morandell host family creates unforgettable moments.

Absolutely! You will receive hiking maps for Caldaro and Appiano, so you can explore the region independently – from the lakeshore to the vineyards and South Tyrolean hills. Our reception team is always available to provide personalized advice.

Our central location on Lake Caldaro, warm hospitality, guided hikes, and proximity to scenic trails make Hasslhof the perfect starting point for hiking in South Tyrol.

Definitely! The blooming vineyards, orchards, and panoramic viewpoints around Lake Caldaro make spring the perfect time to combine hiking, nature, and South Tyrolean wine experiences.

Book directly through our website [Hotel Hasslhof at Lake Caldaro] or by phone to secure your personalized hiking experience in South Tyrol.

The wine season around Lake Caldaro begins in spring and lasts until late autumn, offering the perfect opportunity to explore South Tyrol’s wine landscape.

The Wine Hiking Day is a special experience: you will visit renowned wineries, meet the winemakers in person, and taste the best wines from Caldaro. A unique experience for wine lovers and gourmet travelers.

Yes, the Wine Hiking Day is a perfect guided experience, but the wineries can also be explored on your own. Our guests receive tips for individual tours and tastings. Further information is available in our guest folder and weekly program.

Yes, the region around Lake Caldaro offers numerous family-friendly activities, such as easy hikes, boat trips, playgrounds, and nature experiences.